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Friction Finder
Created by Kontaim
Updated October 7th, 2026
At a glance
- Staff pick
- Picked by the Kontaim team
- Play mode
- 👥 Group
- Format
- 🖼️ 2D
- Length
- ⏱ About 20 minutes
- Topic
- Customer Service
- Audience level
- Mid-Level
- Curriculum
- Corporate
About this experience
A live customer-journey workshop: the room pins where customers get stuck, the pins bloom into one thermal heatmap on the big screen, the team names why the hottest spots hurt, dot-votes the fix that matters most and names a first move for the winners.
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